General FAQs

Does She's Birdie Ship Internationally?

As of now, Birdie+ is exclusively available in the United States due to its online features. Meanwhile, Birdie Original is accessible internationally.

What If The Product I Want Is Sold Out?

If the product you wish to order is currently back-ordered, simply add it to your cart. We'll then provide you with an estimated time of arrival (ETA). Rest assured, your order will be shipped out promptly as soon as the product becomes available. Th

How Can I Pay For My Order?

She's Birdie accepts payments via Visa, MasterCard, Discover, Amex, and PayPal. Please note that only one payment method can be used per order.

When Ordering, How Do I Input My Discount Code?

When checking out, make sure to enter your special code into the designated promo code field. Please ensure that you input your promo code before finalizing your order, as we are unable to apply it retroactively. Remember that only one promo code can

How Can I Cancel, Change, Or Credit My Order?

Please keep in mind that once orders have been placed, we are unable to accommodate any changes.

What Do I Do If I Do Not Receive An Order Confirmation?

Please check your email spam folder. If you still can't find it there, please reach out to us at [email protected].

Can I Ship To A P.O Box?

Absolutely! USPS delivers to P.O. Boxes.

How Do I Know When My Order Has Shipped?

She's Birdie will email you once your package has been shipped.

What If My Item Arrives Damaged Or Is Lost In Transit?

If your item arrives damaged, please email [email protected] and include your order number. Additionally, if you believe your item has been lost in transit, we kindly ask that you wait 10 business days from the date of shipment before contacting u

How Do I Submit A Warranty Request?

If you believe your Birdie isn't functioning properly, please reach out to us at [email protected] with the email subject "Warranty Request." Make sure to include your Name, Email Address, Order #, Date of Purchase, and the reason for your return.

Does Birdie Have A Warranty?

Indeed, Birdie provides a one-year warranty starting from the original date of purchase.

What Does The Warranty Cover?

The warranty extends to any operational defects or malfunctions for a duration of one year from the date of purchase. However, it does not include damages resulting from general wear and tear, water damage, intentional harm, or theft. Additionally, b

How Long Does It Take To Receive My Order?

Orders are usually processed within 2 business days. Shipping durations will differ based on the chosen method at checkout and the destination country. International orders may take 3-4 weeks to reach their final destination.

Will I Get An Email With A Tracking Number?

Once your order is prepared to leave our warehouse, we'll email you the tracking number. Please allow at least 12 hours for the tracking information to update before checking your shipment status.